These terms apply to purchases of 𝖬𝗑𝗈𝗏𝗂𝗅𝗇𝗊™ products through mxovilnq.com. Before placing an order, please read these terms together with our Payment & Security, Shipping Policy, Return & Refund Policy, and Privacy Policy pages.

1. Store Operator & Seller

𝖬𝗑𝗈𝗏𝗂𝗅𝗇𝗊™ is owned and operated by Shenzhen Muhuaheng Technology Co., Ltd.

The company is responsible for product sales, order processing, and customer service on this website. Shopify provides the e-commerce platform and is not the seller of the products you purchase.

Trade Name: 𝖬𝗑𝗈𝗏𝗂𝗅𝗇𝗊™
Website: mxovilnq.com
Legal Company Name: Shenzhen Muhuaheng Technology Co., Ltd.
Owner: Liu Hua
Business Address: Unit 3, Room 803, Xinfu Haoting, No. 3 Yangxia Avenue, Xinqiao Community, Xinqiao Subdistrict, Bao'an District, Shenzhen

2. Eligibility & Accurate Information

When placing an order, you must be legally able to complete the transaction under the laws applicable to you, or have any required parental or guardian authorization. You must also be authorized to use your selected payment method.

Provide accurate and complete contact, billing, and shipping information. Contact us promptly if any details change. Do not impersonate another person or use payment information without authorization.

3. Product Information & Selection

Our products include hair brushes and combs, styling accessories, and hair care products. Before purchasing, review the dimensions, materials, net contents, package quantities, directions, and precautions listed on the product page.

Product images illustrate appearance and styling possibilities. Display settings and lighting may affect color appearance, and patterns may vary between individual accessories. Normal visual variations do not affect your rights concerning products that are defective, do not match their description, or otherwise qualify for a remedy under applicable law.

Unless expressly listed as included, other accessories, styling tools, and photography props shown in images are not part of your order.

If any product information is unclear, contact customer support before purchasing.

4. Order Submission & Acceptance

After you submit an order, you may receive an acknowledgment confirming that we have received your order details. This does not necessarily mean that all items have been accepted or shipped.

To the extent permitted by applicable law, an order is accepted when we send an explicit acceptance notice or shipping confirmation. If items are accepted or shipped separately, each notice applies to the items it identifies.

If an item is unavailable, cannot be shipped, fails payment verification, or contains an obvious pricing or description error, we will contact you to explain the issue and discuss available options. We will not process an order at a higher price or substitute a different product without your agreement.

If we cannot accept or fulfill an order for which payment has been collected, we will refund the corresponding amount.

5. Prices, Payments & Promotions

Product prices, checkout currency, and shipping charges are as displayed at checkout. Review the order total and applicable charges before paying.

Promotions may include conditions such as eligible products, expiration dates, minimum purchases, or other restrictions. Whether offers can be combined depends on the promotion terms and the checkout result.

If an obvious pricing error is discovered after payment, we will contact you to discuss correcting or canceling the affected item. We will not charge an additional amount without your agreement.

Please refer to our Payment & Security page for information about payment verification, currency conversion, and bank fees.

6. Dispatch, Transit & Import Charges

Products ship from China. Orders will be dispatched within 5 business days after successful payment, with an estimated transit time of 7–14 business days after dispatch.

Processing and transit times are calculated separately. Business days are Monday through Friday, excluding applicable public holidays. Transit times are estimates and may be affected by customs clearance, weather, holidays, and carrier operations.

We offer worldwide shipping, subject to checkout availability and actual shipping conditions for the destination. Shipping charges are calculated at checkout.

Import duties, import taxes, and related customs clearance charges are the recipient’s responsibility unless expressly stated otherwise at checkout.

Please refer to our Shipping Policy for delays, delivery issues, and shipping assistance. These terms do not automatically transfer all transit risks to consumers or exclude responsibilities we must fulfill under applicable law.

7. Order Changes & Cancellations

To change an item, update shipping information, or cancel an order, contact customer support as soon as possible with your order number and request.

Availability depends on the order’s status. Packages already handed to the carrier may not be changeable or interceptable. We will check and explain the available options.

If an order is successfully canceled before dispatch, the corresponding payment will be refunded. Cancellations or returns after dispatch are subject to our Shipping Policy, Return & Refund Policy, and applicable law.

8. Product Use & Precautions

Use and care for products according to the product page and packaging instructions.

Hair Brushes & Combs
Brush gently in sections. Avoid pulling forcefully through knots or scraping the scalp. Use a tool on wet hair, in the shower, or with heated styling tools only when expressly indicated as suitable.

Hair Accessories
Adjust placement to suit your hair length, density, and hairstyle. Do not excessively bend accessories or force them into place. Store items with pointed ends or small components safely out of children’s reach.

Hair Care Products
Review ingredients, directions, and warnings. Avoid contact with eyes and do not ingest. Stop using a product if discomfort occurs, and seek professional advice when appropriate. Unless expressly stated, products should not be assumed to provide heat protection, treat scalp conditions, or promote hair growth.

These instructions do not limit your legal rights concerning product defects, inaccurate instructions, or other issues.

9. Returns, Refunds & Product Issues

Return request deadlines, item condition requirements, return costs, and refund procedures are set out in our Return & Refund Policy.

Different conditions may apply to brushes, accessories, and hair care products depending on whether they have been opened or used and their hygiene condition. Any hygiene-related restrictions do not exclude statutory remedies for defective or incorrectly described products or other rights under applicable law.

If you receive damaged, leaking, incomplete, or incorrect items, retain the products and packaging and provide your order number, photos, or other information that helps explain the issue.

Confirm the return address before sending anything back. The business address on this website is not an authorized return address.

10. Transaction Verification & Unusual Orders

Where there are reasonable payment security concerns, signs of unauthorized transactions, or clear misuse of promotions, we may pause an order for necessary verification.

Information requested for verification should be proportionate to the issue. Do not send card security codes, account passwords, or one-time verification codes to customer support.

If we ultimately cannot accept or continue fulfilling an order, we will explain the situation and arrange the relevant refund.

11. Liability & Consumer Rights

We remain responsible for our products and services as required by applicable law. Nothing in these terms excludes or limits liability that cannot legally be excluded or limited, including applicable liability for product safety, fraud, gross negligence, or personal injury.

For events beyond our reasonable control, we will take reasonable steps to reduce their impact and explain available solutions. Such events do not automatically remove refund, notification, or other legal obligations.

These terms do not remove mandatory consumer rights available under the laws applicable to you.

12. Privacy & Transaction Information

We process order, delivery, payment status, and customer support information according to our Privacy Policy. Information needed to complete transactions may be shared with Shopify, payment providers, shipping providers, and other necessary service providers, and may be processed in other countries or regions.

Please refer to our Privacy Policy for details about information use, retention, and privacy requests.

13. Updates & Applicable Rules

We may update these terms as business arrangements or applicable requirements change. Updated terms will be published on this page and generally apply to orders submitted afterward. They will not retroactively change the terms of accepted orders unless required by law or separately agreed upon.

The applicable law and dispute resolution forum are determined under relevant legal rules. These terms do not require you to waive local consumer protections or dispute resolution channels available to you by law.

If a provision is found invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

14. Questions & Dispute Resolution

If you have questions about an order, charges, delivery, or after-sales support, contact us with your order number and relevant details. We will investigate and try to resolve the matter with you.

Customer Support Email: service@mxovilnq.com
Phone: +86 132 4240 8016
Customer Service Hours: 9:00 a.m.–6:00 p.m. Pacific Daylight Time (PDT)

Contacting customer support does not affect your right to seek assistance from your payment provider, a consumer protection agency, or another authority with jurisdiction.