From everyday brushes and styling accessories to shampoo, hair masks, and hair oil mist, 𝖬𝗑𝗈𝗏𝗂𝗅𝗇𝗊™ wants you to understand shipping arrangements, estimated delivery times, and related costs before placing an order.

This policy applies to products ordered through mxovilnq.com.

1. Shipping Destinations & Origin

We offer worldwide shipping. All orders ship from China. Delivery availability for a specific address is subject to checkout availability and the carrier’s actual service coverage.

We currently have no separate country or regional shipping restrictions specifically for shampoo, hair masks, or hair oil mist. However, delivery to certain destinations may still be affected by local import requirements or carrier restrictions.

If we discover after an order is placed that an item cannot be delivered to the address provided, we will contact you to discuss adjusting the order or canceling the affected item and refunding the corresponding payment.

2. Order Processing & Dispatch

We will process and dispatch your order within 5 business days after successful payment.

Processing includes checking order details, preparing products, packing, and handing the shipment to the carrier. If shipping information is incomplete or an order requires further verification, we will contact you. Time spent awaiting clarification may affect dispatch.

For this policy, business days are Monday through Friday, excluding applicable public holidays.

3. Estimated Transit Time

After dispatch, estimated delivery is 7–14 business days.

Order processing time and transit time are calculated separately. Dispatch within 5 business days does not mean delivery within 5 business days of payment.

Transit estimates are not guaranteed delivery dates. Customs inspections, holidays, severe weather, flight changes, remote destinations, and local carrier operations may cause delays. If you need an item by a particular date, please allow sufficient time when ordering.

4. Shipping Charges

Shipping charges are calculated and displayed at checkout. Costs may vary based on the delivery address, products purchased, package weight, and available shipping services.

Before paying, review the product subtotal, shipping charges, and any other fees listed at checkout. If you do not accept the displayed shipping charges, you may leave checkout before completing payment.

5. Import Duties & Taxes

Orders are shipped internationally. Your destination may impose import duties, import taxes, customs clearance fees, or other related charges. These charges are the recipient’s responsibility and are not included in product prices or shipping charges unless expressly stated otherwise at checkout.

Charges and collection procedures are determined by the relevant authorities, carrier, or customs clearance provider. We cannot guarantee their amounts in advance.

Recipients must provide required customs information and pay applicable charges. If you have questions about local import requirements, contact your local customs authority or carrier before ordering.

6. Shipping Notifications & Tracking

Once your order ships, we will email a shipping notification and tracking information to the email address provided at checkout.

Tracking may take time to show the first carrier scan. Updates may also pause while a package is in international transit or undergoing customs clearance.

If you have not received a notification, check your spam folder and confirm that your checkout email address is correct. If you still cannot find it, or tracking has not updated for an extended period, contact us with your order number.

7. Shipping Information & Address Changes

Before paying, confirm that the recipient’s name, full address, postal code, email address, and phone number are accurate. Use an address format recognizable to the local carrier whenever possible.

If you need to change your address, contact us as soon as possible. We will check whether a change is possible based on the order’s status. Packages already handed to the carrier may not be eligible for address changes or interception.

If an incorrect address, missing information, or inability to contact the recipient causes a delay, return, or redelivery, we will review the circumstances and explain available options and related costs before arranging additional services.

8. Delays & Delivery Issues

If your package has not arrived after the estimated transit period, contact us with your order number and tracking information. We will help investigate with the carrier.

If tracking shows “delivered” but you have not received the package, check the delivery location, reception desk, or collection point, and ask other members of your household. If you still cannot locate it, contact us promptly so we can investigate further.

For shipments confirmed lost in transit or unable to be delivered, we will discuss a replacement, refund, or other resolution based on the investigation and applicable requirements.

9. Damaged, Leaking, or Incorrect Items

When your order arrives, inspect the packaging and products. Keep the items, packaging, and shipping label, and contact us promptly if you find:

• A broken or deformed brush or hair accessory;

• A leaking hair care product, cracked container, or irregular seal;

• Missing items or a style or specification that does not match your order.

Provide your order number and clear photos. A video may also be helpful where needed. Do not use hair care products that are leaking, have damaged containers, or have irregular seals.

We will investigate and provide a resolution based on the circumstances and our Return & Refund Policy.

10. Unclaimed, Refused, or Returned Packages

If a package is returned because it was not collected, was refused, lacked required customs information, or had unpaid import charges, contact us to discuss the next steps.

Reshipping, return transport, and refund arrangements depend on the package’s actual status, costs incurred, our Return & Refund Policy, and applicable requirements. Refusing or failing to collect a package does not constitute a completed return request.

If you wish to cancel an order or request a return, contact customer support and follow the relevant process.

11. Shipping Support

𝖬𝗑𝗈𝗏𝗂𝗅𝗇𝗊™ is owned and operated by Shenzhen Muhuaheng Technology Co., Ltd.

For dispatch, tracking, or delivery questions, contact:

Customer Support Email: service@mxovilnq.com
Phone: +86 132 4240 8016
Customer Service Hours: 9:00 a.m.–6:00 p.m. Pacific Daylight Time (PDT)

Include your order number and a brief description of the issue so we can locate the relevant shipping records.