Whether you’re choosing an everyday brush, a hair accessory, or replenishing your hair care essentials, clear payment information matters. This page explains how to review charges, complete payment, and protect your account information when shopping at 𝖬𝗑𝗈𝗏𝗂𝗅𝗇𝗊™.

1. Payment Methods

Available payment methods are shown at checkout. Options may vary depending on your country or region, device, and payment provider.

Please complete your payment using a method offered at checkout. Do not transfer money to unverified personal accounts or use unofficial links requesting additional payments, account-release fees, or refund processing fees.

2. Product Prices & Order Total

Product prices and the checkout currency are as displayed on the website and at checkout. Before paying, review:

• Product details: Confirm the style, color, size or specification, and quantity.

• Discounts: Check that any discount code has been applied successfully and that its conditions are met.

• Shipping charges: Review shipping costs and any applicable delivery fees.

• Taxes and duties: Review taxes shown at checkout and our Shipping Policy for information about import charges.

• Final amount: Confirm the order total and checkout currency before submitting payment.

Refer to the individual product page for shampoo, hair mask, and hair oil mist sizes, as well as brush and accessory dimensions, materials, and package quantities. Unless explicitly listed as included, styling items and photography props shown in product images are not part of your purchase.

3. Currency Conversion & Bank Fees

If your order is charged in a currency different from your card or payment account currency, your payment provider or card issuer may convert the amount and charge associated fees.

Exchange rates, cross-border transaction fees, and other bank charges are determined by the relevant provider. Please check its fee terms before paying.

4. Payment Verification & Order Confirmation

Your card issuer or payment provider may require additional verification, such as a one-time code or in-app approval. Complete verification only through a trusted payment interface. Do not share verification codes with customer support or anyone else.

After submitting payment, check your order confirmation email and payment account records. A pending transaction or authorization on your bank account does not necessarily mean your order was completed successfully.

If you do not receive a confirmation email, check your spam folder first. If your order status remains unclear, contact us before placing another order.

5. Handling Payment Information

Transaction information is processed by the payment provider identified during checkout, according to its terms. For details about data collection and use, please review our Privacy Policy and the selected payment provider’s privacy notice.

Do not send any of the following by email, phone, or contact form:

• Your full payment card number or photos of your card;

• Your card security code (CVV/CVC);

• Payment passwords or account login passwords;

• Text-message verification codes or other one-time authentication information.

To investigate a transaction, we may request your order number, payment date and time, amount, or a redacted transaction screenshot. Provide only the information needed to resolve the issue, and conceal unrelated personal and financial details.

6. Failed Payments & Suspected Duplicate Charges

A payment may fail because of billing information, available funds, transaction restrictions, verification requirements, or connection issues.

Check your billing address and payment details, then contact your card issuer or payment provider to confirm the reason. Avoid repeatedly clicking the payment button before verifying the transaction status.

If you see multiple transactions for the same amount, check whether they are pending or posted. If you suspect a duplicate charge, contact us with the relevant order number, transaction times, and screenshots with sensitive information concealed. We will help investigate.

The timing for releasing authorizations or updating pending transactions is determined by your bank or payment provider.

7. Refunds & Payment Disputes

Please refer to our Return & Refund Policy for refund eligibility, return requirements, and processing procedures.

Approved refunds are generally returned to the original payment method. If that payment channel has restrictions, we will explain the available options. Once a refund is issued, the time it takes to appear in your account depends on your bank or payment provider.

If you have questions about an order amount, delivery, or refund status, contact us so we can investigate. This does not affect your right to seek assistance from your payment provider or card issuer under applicable rules.

8. Shopping Safely

When visiting our website, confirm that the domain is mxovilnq.com. Use an up-to-date browser and a trusted network when completing payment.

If you receive an unusual payment request claiming to come from our brand—especially one asking for verification codes, payment passwords, or a transfer to a personal account—stop and verify it through the official email address listed below.

9. Payment Support & Website Operator

𝖬𝗑𝗈𝗏𝗂𝗅𝗇𝗊™ is owned and operated by Shenzhen Muhuaheng Technology Co., Ltd.

For assistance, contact:

Customer Support Email: service@mxovilnq.com
Phone: +86 132 4240 8016
Customer Service Hours: 9:00 a.m.–6:00 p.m. Pacific Daylight Time (PDT)

Include your order number and a description of the issue. Do not provide full card details, passwords, or verification codes.