Understanding what happens after delivery is an important part of shopping for brushes, accessories, and hair care products. This policy explains the conditions and process for requesting a return, reporting a product issue, and receiving a refund from 𝖬𝗑𝗈𝗏𝗂𝗅𝗇𝗊™.

This policy applies to purchases made through mxovilnq.com and does not limit your rights under applicable consumer protection laws.

1. Return Request Period

For non-defective items, including returns due to a change of mind or selection of the wrong style, you may request a return within 14 calendar days after receiving your order, subject to the conditions below.

This is the deadline for submitting your request. Your return package does not need to reach our warehouse within those 14 days.

If applicable law provides a longer withdrawal period or other mandatory rights, those requirements take precedence. Claims involving defects, shipping damage, leaks, incorrect items, or products that do not match their description are not automatically excluded simply because more than 14 days have passed.

2. Return Conditions for Brushes & Hair Accessories

For non-defective returns, products must remain unused and unwashed, with all accessories and original packaging intact. They must be free of noticeable stains, odors, damage, or signs of use.

We allow necessary, brief inspection or reasonable trying on to assess size, appearance, and positioning. For example, briefly positioning a hair accessory to check its fit is different from extended wear or repeated styling.

For brushes, reasonable inspection does not include brushing hair or massaging the scalp. Hair accessories should have no trapped hair, styling product residue, or noticeable wear. Do not wash, disinfect, or attempt to repair an item to prepare it for return.

These conditions apply to our voluntary return service. When exercising a statutory right of withdrawal, permitted inspection and any reduction in value are governed by applicable law.

3. Return Conditions for Hair Care Products

Shampoo, hair masks, and hair oil mist returned for personal reasons must be:

• Unopened and unused;

• In their original condition, with seals, tamper-evident features, or protective film intact;

• Complete with undamaged containers, labels, accessories, and original packaging;

• Free from damage, contamination, or deterioration caused by improper handling or storage.

Opened, sampled, or decanted hair care products are not eligible for our voluntary return service for non-defective items.

Damage, leaks, incorrect items, defects, and products that do not match their description are reviewed separately and are not subject to these change-of-mind return restrictions.

Whether a statutory hygiene exception applies depends on the product and applicable law. A product’s classification as hair care does not automatically exclude all statutory rights.

4. How to Request a Return

Email service@mxovilnq.com and include:

• Your order number and checkout email address;

• The names and quantities of the items you wish to return;

• The delivery date and reason for return;

• The items’ current condition, including whether they have been opened, tried on, or used;

• Photos showing the relevant details, with video if helpful.

We will review your request and provide the applicable conditions, return address, and packing instructions. If a request does not meet our voluntary return conditions, we will explain why. This does not affect your statutory rights.

To exercise a statutory right of withdrawal, a clear statement of your decision to withdraw is sufficient notice. Its validity does not depend on customer support approval.

5. Return Location & Shipping Requirements

Returns must be sent to our warehouse in China. Customer support will provide the specific address after reviewing your request.

Confirm the correct address before shipping. The business address shown on our website is not an authorized return address.

Pack products securely, include the relevant accessories, and provide order identification as instructed. Hair care products must be properly sealed and protected against leaks. Confirm that your carrier accepts the liquid products being returned.

We recommend a trackable shipping service and retaining proof of shipment. Any legally required deadline for sending back a return will apply.

6. Return Shipping & Other Costs

Returns for Personal Reasons

The buyer is responsible for return shipping costs. Because returns go to China, check international shipping costs and carrier restrictions on liquids before sending your package.

Original shipping charges are not refunded under our voluntary return service, except where applicable law requires reimbursement of standard delivery charges or other amounts.

Defects or Errors on Our Part

For verified product defects, incorrect items, or other issues for which we are responsible, we will cover the necessary return and corrective shipping costs.

Contact us first to confirm the arrangements and avoid unnecessary costs from independently selecting a shipping service. We will not require you to pay costs that the seller must bear under applicable law.

7. Damaged, Leaking, Missing, or Incorrect Items

Contact us promptly if you receive a broken brush, damaged accessory, leaking hair care product, irregular seal, missing item, or product that does not match your order.

Where possible, retain the products, outer packaging, and shipping label, and photograph the issue and package condition. Photos or videos help us investigate. Not having an unboxing video will not automatically result in rejection of your claim.

Do not use hair care products that are leaking, have damaged containers, or have irregular seals. Do not discard or ship back products that may pose a shipping safety concern before receiving instructions.

Depending on the circumstances and applicable law, we will offer a replacement shipment, refund, or another appropriate resolution.

8. Return Inspection & Refund Timing

Once we receive your return, we will inspect the items’ condition, quantities, and accessories and notify you of the outcome. If an issue affects return eligibility, we will explain the specific reason.

We will initiate your refund within 2 business days after the returned items pass inspection. Business days are Monday through Friday, excluding applicable public holidays.

Refunds are generally issued to the original payment method. The 2-business-day period refers to when we initiate the refund, not when it is guaranteed to appear in your account. Posting times depend on your bank or payment provider.

If applicable law requires an earlier refund, we will meet that requirement rather than delay a statutory refund because an internal review remains incomplete.

9. Exchanges

We do not currently offer direct exchanges.

To change an accessory color, brush style, or hair care product, request a return and refund under this policy, then place a new order for the item you want. The new order is subject to the price and availability at that time.

This process applies to voluntary product changes. It does not affect statutory rights to replacement or other remedies for defective or incorrect items.

10. Statutory Consumer Rights

The 14-day period, item condition requirements, and fee rules in this policy do not replace mandatory consumer protections.

For example, where EU consumer rules apply to a distance purchase that is not subject to a statutory exception, consumers can generally notify the seller of withdrawal within 14 days after delivery without giving a reason. Applicable rules govern the return shipping deadline, refundable amounts, and refund timing.

For defective products, items that do not match their description, or other issues for which the seller is legally responsible, you may have rights to repair, replacement, a price reduction, or a refund, depending on applicable law and the circumstances.

11. Contact Us

𝖬𝗑𝗈𝗏𝗂𝗅𝗇𝗊™ is owned and operated by Shenzhen Muhuaheng Technology Co., Ltd.

Customer Support Email: service@mxovilnq.com
Phone: +86 132 4240 8016
Customer Service Hours: 9:00 a.m.–6:00 p.m. Pacific Daylight Time (PDT)

Include your order number and request details. Do not send full payment card information, passwords, or verification codes.