𝖬𝗑𝗈𝗏𝗂𝗅𝗇𝗊™ values your personal information when you browse, shop, or contact customer support. This policy explains how we collect, use, retain, and share that information, and how you can submit a privacy request.

This policy applies to mxovilnq.com and communications related to shopping through this website.

1. Who Handles Your Information

𝖬𝗑𝗈𝗏𝗂𝗅𝗇𝗊™ is owned and operated by Shenzhen Muhuaheng Technology Co., Ltd. The company is responsible for personal information where it determines the purposes and means of processing.

Our store uses Shopify’s e-commerce platform. Shopify and other service providers involved in your transaction may also process information according to their respective roles and privacy policies.

2. Information We Collect

Depending on how you interact with our website, we may collect the following information:

Contact and Delivery Information
Your name, email address, phone number, shipping address, and billing address when you place an order, complete a form, or contact us.

Order and Transaction Information
Products purchased, selected options, quantities, payment status, transaction references, delivery records, and cancellation, return, and refund records. Payment details are processed through your selected payment provider. We may receive payment status and limited transaction information needed to complete your order.

Customer Support Information
Your inquiries, descriptions of product issues, and any photos, videos, or other attachments you choose to provide.

Account Information
If customer accounts are available and you use this feature, we process the information needed to create and maintain your account, along with associated order records.

Device and Browsing Information
Server logs, cookies, or similar technologies may collect your IP address, browser type, device information, pages visited, and website interactions. The specific information collected depends on the features enabled and your privacy choices.

Some information comes directly from you, some is generated automatically, and some may come from payment, delivery, and platform providers, such as payment confirmations or delivery status updates.

3. How We Use Your Information

Depending on the circumstances, we use information to:

• Fulfill purchases: Process orders, confirm payments, arrange delivery, and send necessary notifications.

• Provide customer support: Answer product questions, investigate damage, leaks, or missing items, and handle after-sales requests.

• Maintain the website: Support shopping cart, checkout, and account functions, and resolve technical issues.

• Protect transactions: Identify unusual transactions, misuse, and potential fraud.

• Meet business obligations: Keep necessary transaction, financial, and dispute records.

• Improve the shopping experience: Understand how pages and services are used, where permitted by applicable requirements and your privacy choices.

If we offer marketing subscriptions, we send marketing communications according to applicable requirements and your choices. You may unsubscribe. Unsubscribing from marketing does not stop necessary order, delivery, or customer service messages.

Where applicable law requires a legal basis for processing, we rely on contract performance, legal obligations, legitimate interests, or your consent, depending on the circumstances. Where processing requires consent, you may withdraw it as provided by law.

4. Information Shared During Hair Care Inquiries

When asking about brushes, accessories, or hair care products, you may choose to describe your hair length, density, styling habits, and product experience.

Please provide only the information needed to answer your question. We do not require medical records, diagnoses, identity documents, or unrelated sensitive information for ordinary product inquiries.

When providing photos or videos, avoid including other people’s faces, home addresses, identity documents, or payment information whenever possible. Materials submitted for after-sales support are used to investigate your issue. Submitting them does not authorize us to use them in advertising, public reviews, or other promotional materials. We will obtain appropriate separate authorization for such use.

5. Who We Share Information With

To provide our services, we may share information as needed with:

• Shopify and technical service providers: For store hosting, checkout, data storage, and website maintenance.

• Payment providers: For payments, refunds, transaction verification, and dispute handling.

• Shipping and fulfillment providers: For package handling, delivery, tracking, and necessary customs procedures.

• Customer support providers: To assist with inquiries and after-sales requests when we use their tools.

• Professional advisers and relevant authorities: Where needed to meet legal obligations, resolve disputes, or protect lawful rights and interests.

If a merger, acquisition, or business transfer occurs, relevant information may be transferred as part of that transaction, subject to applicable data protection requirements.

6. Cookies, Analytics & Advertising Features

Cookies and similar technologies may help maintain shopping cart contents, support checkout, remember privacy choices, and protect website security.

If we enable nonessential analytics, personalization, or advertising features, we will provide relevant information and obtain consent or offer opt-out options where required. Visiting our website alone does not establish consent to all nonessential tracking.

Where cookie settings or privacy controls are available on the website, you can use them to adjust your preferences. You can also manage cookies through your browser settings. Restricting some cookies may affect shopping cart, login, or checkout functions.

Certain advertising or cross-service data activities may qualify as the “sale” or “sharing” of personal information, or as targeted advertising, under some regional laws. If we enable such activities, we will provide the disclosures and choices required by applicable law.

7. International Processing

Our website operator is located in China. Our platform, payment, and shipping providers may operate in other countries or regions. Your information may therefore be processed or stored outside your place of residence.

Where international transfers are subject to legal restrictions, we will take the measures required by applicable law, including contractual safeguards or other recognized transfer mechanisms where necessary.

8. How Long We Keep Information

We determine retention periods based on the purpose of processing and applicable requirements, considering:

• The time needed to complete orders, deliveries, returns, and customer support;

• Financial, tax, and other legal recordkeeping requirements;

• Reasonable needs for dispute resolution, security, and fraud prevention;

• Account status, your requests, and applicable legal requirements.

When information meets the conditions for deletion, we delete or anonymize it as required. Some backup records may be removed gradually according to backup cycles.

9. Information Security

We use reasonable technical and organizational measures appropriate to the nature of the information and processing risks to reduce the risk of unauthorized access, disclosure, alteration, or loss.

Internet transmissions and electronic storage cannot be guaranteed to be completely secure. Protect your account credentials, and do not send full payment card numbers, card security codes, passwords, or verification codes by email or contact form.

If an information security incident requires notification by law, we will address the incident and notify the relevant parties as required.

10. Your Privacy Choices & Rights

Depending on your location and applicable law, you may have the right to:

• Learn about or access the personal information we hold about you;

• Correct inaccurate or incomplete information;

• Request deletion of information;

• Obtain a copy of your information or request data portability;

• Object to or restrict certain processing;

• Withdraw previously given consent;

• Opt out of sale, sharing, or targeted advertising as defined by applicable law;

• Appeal a decision about your request or complain to a relevant supervisory authority.

These rights may be subject to conditions and exceptions. For example, a deletion request may not require the immediate removal of transaction records that must be retained by law.

Submit requests using the email address at the end of this policy. We may take reasonable steps to verify your identity and will respond within the applicable timeframe. Do not send identity documents or full payment details unless requested.

Where permitted by law, an authorized agent may submit a request on your behalf. We may verify the agent’s authority. We will not unlawfully discriminate against you for exercising your privacy rights.

11. Children’s Information

Our website is intended for consumers who can lawfully enter into shopping transactions. We do not target children for the collection of personal information.

If you believe a minor has provided personal information without appropriate authorization, contact us. We will investigate and take appropriate action under applicable requirements.

12. Third-Party Websites & Services

Our website may link to payment, shipping, or other third-party services. When you use those services directly, their information handling may be governed by their own privacy policies.

Review the relevant notices before submitting information. This policy does not replace the privacy policies of third-party services.

13. Policy Updates

We may update this policy when website features, information handling practices, or applicable requirements change. The updated version will be published on this page. Where a change requires additional notice or renewed consent, we will follow those requirements.

14. Contact Us

For questions about how we handle personal information or to submit a privacy request, contact:

Legal Company Name: Shenzhen Muhuaheng Technology Co., Ltd.
Trade Name: 𝖬𝗑𝗈𝗏𝗂𝗅𝗇𝗊™
Privacy Contact Email: service@mxovilnq.com
Business Address: Unit 3, Room 803, Xinfu Haoting, No. 3 Yangxia Avenue, Xinqiao Community, Xinqiao Subdistrict, Bao'an District, Shenzhen

Please use “Privacy Request” in the email subject line and briefly describe your request and interactions with our website so we can verify and process it.